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My order got canceled - why?

Petra avatar
Written by Petra
Updated over 3 months ago

If your order was canceled, it is likely due to one of these reasons:

1. You placed an order to a PO box, military address, or a forwarding company.

2. You placed an order to an area where we do not ship.

We reserve the right to cancel orders for any of the reasons mentioned above. If your order is canceled you will receive an email that confirms the cancelation of your order and the refund will be issued at the same time. The refund should appear back into your account in 1-7 business days.

You still don't know why your order was canceled? Please reach out to our customer service!

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